Career opportunity for a bi-lingual (English/Spanish), outgoing, professional people-person with great customer service skills and some sales experience to join our team at University City, a dynamic 400-unit apartment community in Hyattsville, MD.

 

ESSENTIALS OF THE JOB:

The individual in this position is responsible for

• maximizing resident satisfaction by joyfully providing service and resolution to concerns and accurately scheduling maintenance requests and fulfilling administrative tasks at the highest effective level possible
• effectively marketing the community and assisting with maximizing occupancy by cheerfully leasing apartments and effectively marketing the community

The successful candidate is a people person with an outgoing personality, terrific customer services skills, solid experience in overcoming objections and sales experience, and has a detail- oriented mind to focus on processing paperwork and recording resident transactions timely and accurately. Professional appearance, dependability, and the ability to multi-task in a super busy and fast paced environment are expected.

 

The Customer Care Representative / Leasing Assistant

• is the main point of contact for our residents – whether they call, visit in person or online
• focuses on warmly and joyfully connecting with our residents and on successfully addressing and resolving resident concerns
• takes service requests and ensures timely and satisfactory completion, incl. follow up.
• is responsible to follow up on water meter readings daily and coordinate inspections with maintenance for high/low consumption
• is responsible for coordinating weekly pest control services per schedule
• plans resident activities and provides oversight for multiple events during regular business hours and sometimes in the evening/on the weekend
• assists with leasing activities such as tours, follows up on Knock and on applications
• is responsible for advertising vacant apartments on craigslist (post 25 listings per day)
• is confident, professional, and creative in greeting and retaining our residents
• is familiar with and follows company policies and procedures
• handles general office duties and other duties as assigned by the Property Manager
• must be willing to be cross trained in leasing and bookkeeping

 

REQUIRED SKILLS AND QUALIFICATIONS:

• Min. 1 (one) year of successful customer service experience, preferably in property management
• Solid customer service skills
• Bi-Lingual (English/Spanish)
• Sales experience
• Strong administrative skills, incl. organizational skills, time management skills and ability to focus on details
• Excellent business communication skills (verbal, written, computer proficiency) Professional, polished appearance and conduct at all time
• Must be computer proficient, incl. MS Office Suite (Outlook, Word, Excel)
• Must be available to work Saturdays. Sunday availability may be necessary at times
• Outgoing, warm, engaging, inviting, and joyful personality and capability to easily connect with a wide variety of people
• Dependable and committed to deliver continuously high performance in a multi-task and fast-paced environment
• Resourceful in coping with a variety of situations
• Reliable transportation and valid drivers’ license

 

ADDITIONAL DESIRABLE QUALIFICATIONS

• Experience with OneSite/RealPage and Knock
• Prior experience in property management leasing/customer service

 

Email: HR@scottmanagementinc.com – Write “Customer Care/Leasing Assistant, Bi-Lingual / University City” in the subject line. Come, join our team!

Fax: (703)549-0326, Attn. HR | Mail: Scott Management, Inc., Attn. HR, 300 N Lee Street, Suite 200, Alexandria, VA 22314

EOE/EHO