A Full Service Property Management Firm

Leasing Consultant / Customer Service Rep | Addison Chapel, Capitol Heights, MD 20743

Posted on February 9th, 2018

Seeking talented, outgoing and committed team player with excellent sale skills to join our team as a leasing consultant at Addison Chapel, a vibrant and beautiful 320-unit garden-style apartment community in Capitol Heights, MD.



  • The individual in this position is responsible for maximizing occupancy by joyfully leasing apartments and effectively marketing the community.
  • Additionally, the individual in this position courteously helps with the day-to-day operations of the business office and resident relations.

     As the main point of contact the Leasing Consultant/Customer Service Representative:

  • focuses on connecting with prospective residents and successfully showcasing the advantages of our breathtaking apartment homes
  • assures that model apartments and rent-ready apartments are in impeccable condition
  • shows apartments, explains models and pricing, closes the sale, and processes rental applications accurately and in a timely manner
  • coordinates marketing efforts, actively conducts market outreach and follows up on customer leads
  • demonstrates confidence, creativity and professionalism in attracting new residents and interacting with them once they live at the community
  • takes service requests, enters them into OneSite and keeps accurate records  of resident interactions
  • handles resident concerns
  • other duties as assigned by the property manager

     The successful candidate is an individual with

  • an outgoing, creative, confident, professional and enthusiastic personality
  • terrific sales skills
  • solid experience in overcoming sales objections, and
  • a detail-oriented mind to focus on processing rental applications and other paperwork timely and accurately as prescribed by company policies

Professional appearance, strong customer services skills, dependability and the ability to have fun and to multi-task in a busy and fast-paced environment are expected.



  • Excellent SALES SKILLS
  • Solid customer service skills
  • Resourceful in coping with a variety of situations
  • Strong administrative skills, incl. organizational skills and ability to focus on details
  • Dependable and committed to deliver continuously high performance in a multi-task and fast-paced environment
  • Warm, engaging, inviting, outgoing and joyful personality and capability to easily connect with a wide variety of people
  • Excellent business communication skills (verbal, written, and must be comfortable working with computers)
  • Professional, polished appearance and conduct at all time
  • Must be available to work Saturdays
  • Reliable transportation
  • Bi-Lingual (Engl/Span) is a plus
  • Experience in property management is a definite plus, as is knowledge of RealPage/OneSite
  • Up-to-date NALP certification very desirable


If you thrive in a busy and demanding environment, and are interested in this opportunity described above, and if you meet the qualifications and requirements, please send us your cover letter, resume and salary requirements.

Email: HR@scottmanagementinc.com –  Reference “Leasing Consultant / Addison Chapel” in the subject line.


Fax: (703)549-0326, Attn. HR

Mail: Scott Management, Inc., Attn. HR, 300 N Lee Street, Suite 200, Alexandria, VA 22314